|Technical Support||Network Support||Remote Hands|
|15 Minute Increments|
You cannot be available 24/7/365 but we can
Technical Support Services
We’re committed to round-the-clock support and respond to support requests in under 5 minutes, every day, all day. If there’s a problem and you can’t be available – rely on our on-site data centre and network teams to implement your escalation guidelines. With the flexibility to add-on managed services, delivered by the same experienced team – your mission-critical IT couldn’t be in better hands.
They are trained in all aspects of managing the day to day operations of the colocation facilities. The technical support team is able to offer advice on backup and restoration, database optimisation, hack recovery, security auditing, virtualisation technologies as well as web-hosting technologies and control panels.
Further to this, the company’s network engineering team monitor and manage the network from the network operations centre which is situated within our secure, robust tier III facility in Enfield.
Remote Hands Services
Our technical services are available on both an ad-hoc and contracted basis with a five-minute first response SLA as standard. This service is available on a 24x7x365 basis which provides customers with the reassurance that their equipment is being stored in the ultimate mission-critical hosting environment. The same technical staff that manage our network and cloud infrastructure can be tasked with remote hands services for colocation solutions.
At Coreix, our experienced management and operations team will work with you to understand your concerns and challenges and put a plan in place which offers a unique solution for your company to cater to its requirements. We can offer solutions ranging from private and hybrid cloud for your mission-critical applications, to a managed backup and restore program for smaller projects. We can advise on all aspects of cloud infrastructure, clustering, security, advanced networking, topology design and implementation – to achieve the security, scalability and resilience you need.
Coreix has significant experience in network management and can provide qualified engineers to manage your networks within our facilities. Solutions can be a committed monthly fee and will have a complimentary onboarding period so we get to know what your requirements are and what equipment you have. The scope of management can vary and we take a highly consultative approach to such work.
Benefit from the experience of our solutions architects who, for no additional cost, will work with you to create a best-fit infrastructure solution.
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