Remote Hands

Responsive technical team on hand 24x7 to assist with your mission critical IT requirements

Experienced responsive operations team

Our experienced and qualified front line technical support, datacentre, operations and network connectivity teams are available on a 24x7x365 basis to assist with your services. They are trained in all aspects of managing the day to day operations of the colocation facilities.

The technical support team is able to offer advice on backup and restoration, database optimisation, hack recovery, security auditing, virtualisation technologies as well as web hosting technologies and control panels.

The technical support team is able to offer advice on the following:

  • Backup and restoration
  • Database optimisation
  • Hack recovery
  • Security auditing
  • Virtualisation technologies
  • Web hosting technologies and control panels

Further to this, the company’s network engineering team monitors and manages the network from the network operations centre which is situated within our secure, robust tier III facility in Enfield.

All of our network engineers are trained to advise and assist with any client requirement to include:

  • Clustering
  • Emergency diagnostics
  • Firewalls
  • Load balancing
  • Routing and switching
  • Topology design and implementation
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Client portal

Coreix has recently launched a real time client portal which will enable the company to monitor overall power utilisation across its London colocation facilities, and scale future requirements.

It will enable clients to:

  • Submit access requests and tickets
  • Organise contracts and SLAs
  • Speak to their account manager
  • Make payments
  • Have complete visibility of their datacentre and network connectivity activity and usage including rack and bandwidth activity levels
Contact a Coreix specialist

Complimentary services

At Coreix, we pride ourselves on providing best in class customer service where each customer is treated as a valuable client no matter what time of the day or night it is.

As such, our company offers:

  • One hour of free remote hands service every month
  • Hot desks
  • Free secure onsite parking bays
  • Free Wi-Fi
  • 14 days free secure storage/ build areas
  • An on-demand migration service

As well as this, clients have access to the first line datacentre and network connectivity team which ensures that you as a customer can be reassure that your equipment is being monitored on a 24x7x365 basis. Customers are also encouraged to take part in joint marketing and PR initiatives to help enhance their reputation in the marketplace as a best in class provider of IT services.

Contact a Coreix specialist