On Site Operations Team

On-site experienced operations team available 24x7x365

Our experienced and qualified front line technical support, datacentre, operations and network teams are available on a 24x7x365 basis. They are trained in all aspects of managing the day to day operations of the colocation facilities. The technical support team is able to offer advice on backup and restoration, database optimisation, hack recovery, security auditing, virtualisation technologies and control panels.

Further to this, the company’s network engineering team monitor and manage the network from the network operations centre which is situated within our secure, robust tier III facility in Enfield. All engineers to advise and assist with any client requirement to include emergency diagnostics, firewalls, load balancing, routing, switching and topology and design and implementation.

Complimentary Services

At Coreix, we pride ourselves on providing best in class customer service where each customer is treated as a valuable client no matter what time of the day or night it is.

  • One hour’s free remote hands service each month
  • Hot desks and client areas
  • Free secure onsite parking bays
  • Free Wi-Fi
  • 14 days free secure storage (build areas)
  • On demand migration service
  • Access to first line network connectivity team which ensure that you as a customer can be reassured that your equipment is being monitored on a 24x7x365 basis

Customers are also encourage to take part in joint marketing and PR initiatives to help enhance their reputation in the marketplace as a best in class provider of IT services.

Client Portal

Coreix will shortly be launching a new real time client portal which will enable the company to monitor overall power utilisation across its London colocation facilities, and scale future requirements. It will also enable customers to submit access requests, submit tickets, organise contracts, organise SLAs, speak to their account manager, make payments and have complete visibility of their datacentre and network connectivity activity and usage including rack and bandwidth activity levels.

Customers will be given access to their equipment cabinets throughout the portal where they will be able to view their power usage and individual iPDUs. Customers will be able to speak to the experienced MCSE qualified technical support and network teams on a 24x7 basis who will be able to provide you with any assistance necessary. Customers will be able to scale their hosting requirements with the ability to monitor their power headroom as appropriate using this portal and contact the datacentre and network teams in real time to upscale/downscale as required.

To find out more about our colocation solutions, please don’t hesitate to contact sales@coreix.net 

Security

Coreix offers robust and secure tier III enterprise grade datacentre facilities. The team at Coreix offers a host of tailored solutions to clients ranging from quarter racks to dedicated private suites and halls. It is imperative for your organisation to know that there is an experienced team available on site on a 24x7x365 basis at each of your production sites. This is to mitigate against any attacks to your network which could be detrimental to your company’s systems and infrastructure.

Standard physical security measures include the following:

  • Non-branded facility
  • Biometric entry system
  • 3 metre high perimeter fence
  • Protected by a perimeter fence and monitored by CCTV
  • On-site NSI Gold accredited 24x7x365 security personnel
  • Security bollards at the building perimeter
  • Manned vehicle entry gate to site
  • All external plant is contained within a secure compound
  • All personnel are processed at our secure reception
  • Visual identity checks and processes​
  • Secure on-site parking bays
  • Access to the technical areas is restricted by biometric scanning equipment.
  • Each Data Hall has unique access protocols
  • CCTV systems in operation throughout the facility.

Protecting your network
All of our onsite highly qualified and trained engineers are available on a 24x7x365 basis and are able to advise and assist with any client requirement. Whether its day or night, they will be able to advise on clustering, emergency diagnostics, firewalls, load balancing, routing and switching, topology design and implementation.

The company has an inbuilt DDoS protection solution which mitigates against any potential attacks to the networks. It has also recently formed a partnership with Border 6 to enhance its network connectivity offering by independently monitoring the company’s network table. This is to identify pack loss in advance and suggesting the most efficient route (s) for packets of data to travel through.

Accreditations
The company holds an array of information security (ISO 9001:2005), Information Security Management (ISO: 27001:2005), PCI DSS, Information Governance, Employment screening and environmental management accreditations to its name.

If you have any questions regarding our colocation facilities, please don’t hesitate to contact sales@coreix.net