As a leader in the provisioning of mission-critical hosting environments our Hosted Exchange 2007 Service Level Agreement (SLA) is designed to offer you the protection from the unexpected by providing among the highest levels of availability within the industry. With a 100% Network and Infrastructure availability and aggressive penalties for failure to meet the standards set within the SLA you can be assured of a good home for your e-mail system.

Managed Exchange service …

Coreix guarantees that its Managed Exchange service will be available 100% of the time in a given month excluding any scheduled maintenance. For each period of 30 minutes that An Incident renders your server inaccessible Coreix will refund 5% of the monthly fee (up to 100% of your monthly fee for the affected server).

Definitions:
Downtime exists when users are unable to:

• Send and Receive E-Mail
• Use Calendars, Contacts, Tasks or Notes
• Access Public Folders

An Incident is defined as a period of time in which Downtime occurs as a result of a failure of the Managed Exchange service, this period is measured from the time a trouble ticket is opened.

In the event of downtime exceeding the availability guarantee, Customers may request a credit for each mailbox affected of:

1. ten percent (10%) of the monthly fee for the Managed Exchange service for each thirty (30) minutes of consecutive Downtime, up to one hundred percent (100%) of the monthly fee, or
2. if the service is not down for more than thirty (30) consecutive minutes, a pro-rated portion of the monthly recurring fee based on the actual number of minutes in the calendar month.