Coreix Managed Servers

Rackspace Hosting expects to issue customer service credits from Monday’s data centre outage of between US$2.5 million and US$3.5 million, the company has announced in an SEC filing.

A series of equipment failures contributed to the power outage at a Rackspace data centre near Dallas, where several parts of the facility lost power. The most significant failure involved a bank of generators that malfunctioned, leaving several computing clusters without backup power. Other failures involved equipment that connects the data centre to its two utility feeds, a UPS system and a transfer switch. The outage affected two of the four phases of data centre space in the facility in Grapevine, Texas.

Source: SEC

Rackspace’s Dallas-Fort Worth facility had “power issues” with its SSL server, bringing sites hosted by its network of cloud servers crashing back to earth. The company also acknowledged a separate power issue affecting the data centre at large. Rackspace acknowledged the problem both on its Twitter account as well as on its status blog. Sometime Monday afternoon Central Time, part of one of Rackspace’s nine data centres suffered a power outage, and then was brought back online around 5:30 PM Central Time. Until about 8:58 PM Central Time, that portion of the data centre, in Dallas-Fort Worth, was transitioning between generator and utility power, Rackspace said on its official blog.

The outages also affected the Secure Sockets Layer (SSL) cluster hosted by Rackspace, apparently making e-commerce and other functions that depend on SSL inoperable for Rackspace-hosted sites. That cluster went down Monday afternoon and was restored at 5:03 PM, went down again at 6:11 PM CDT, was restored at 7:01 PM, and then apparently flickered at about 9:48 PM CDT, after which service was restored, the company said on a separate status blog.

Source: PC Mag

Rackspace posts 21% profit for first quarter

Rackspace Hosting has announced its results for the first quarter of 2009. The San Antonio-based Web hosting company reported net income of US$6.6 million, up 21% from the same quarter a year ago.

Rackspace reported net revenues of US$145.1 million, up 21% from the same quarter a year ago. The depreciation of the pound sterling resulted in a negative impact of US$3.2 million on its revenue. The company gets 24% of its revenue generated in pounds from its operations in the United Kingdom.

Source: My San Antonio