Jul
03
2009
Rackspace expects credits of US$2.5 to $3.5 million for data centre outage
Posted by: Dedicated Servers in Uncategorized, tags: 5 Million, Backup Power, Clusters, Customer Service, Data Hosting, Equipment Failures, Failure, Generators, Grapevine Texas, Hosting Service, Lost, Power Outage, Rackspace, Texas Source, Transfer Switch, Ups, Ups SystemRackspace Hosting expects to issue customer service credits from Monday’s data centre outage of between US$2.5 million and US$3.5 million, the company has announced in an SEC filing.
A series of equipment failures contributed to the power outage at a Rackspace data centre near Dallas, where several parts of the facility lost power. The most significant failure involved a bank of generators that malfunctioned, leaving several computing clusters without backup power. Other failures involved equipment that connects the data centre to its two utility feeds, a UPS system and a transfer switch. The outage affected two of the four phases of data centre space in the facility in Grapevine, Texas.
Source: SEC
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